Privacy Policy
Last updated: October 24, 2024
1. Introduction & Data Controller
Golvexa Ltd (referred to as "we", "us", or "our" throughout this policy) is a premium cleaning provider incorporated in England & Wales under Company No. 12948259. We act as the data controller regarding personal information processed through this website or collected while conducting our domestic and corporate cleaning routines.
For inquiries, please contact our privacy compliance representative at [email protected]. We do not use any telephone numbers or physical mailing addresses on this site for direct privacy compliance requests.
2. Data We Collect
We process different kinds of personal data depending on how you interface with us:
- Identity & Contact Information: Name, contact number, and email address collected via our online booking request forms.
- Property Context: Scope of property, specific cleaning priorities, or security requirements indicated in your custom message.
- Usage and Technical Data: Network parameters, cookies, user actions, device profiles, and interaction timestamps processed via Google Analytics and Google Consent Mode v2.
3. Purpose and Legal Ground for Processing
Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for processing your records are as follows:
| Purpose of Processing | Categories of Data Used | UK GDPR Lawful Basis |
|---|---|---|
| Quote preparation & service booking | Name, Email, Phone, Scope | Contractual Necessity (Art 6(1)(b)) |
| Website functional options & security | Technical parameters, essential cookies | Legitimate Interest (Art 6(1)(f)) |
| Analytical insights & marketing campaigns | Analytics cookies, interaction records | Consent (Art 6(1)(a)) |
4. Google Consent Mode v2 & Cookie Compliance
Our website utilizes a strict implementation of Google Consent Mode v2. Non-essential tracking parameters (such as analytics, personalization, and target marketing) remain strictly denied by default until you actively click "Accept All" or opt-in on the cookie banner. You have the absolute right to adjust your decisions at any time by clicking the permanent "Cookie Settings" trigger in the footer.
5. Data Storage and Retention Limits
We store your data securely in accordance with strict security policies. We will retain your physical contact information only as long as necessary to process service inquiries, fulfill ongoing contractual arrangements, or comply with legal and financial audits under UK legislation (typically 6 years for transactional entries).
6. Your Rights
Pursuant to the UK DPA 2018 and UK GDPR, you hold specific legal rights: the right to access your stored data, request modification, request deletion, restrict processing operations, or object to promotional communications. To enforce these rights, contact us at [email protected].
You also have the right to file a complaint at any time with the UK Information Commissioner’s Office (ICO), the regulatory authority for data protection in the UK (https://ico.org.uk).